Lawn3 Privacy Policy – May 2018

Who are we?

Lawn3 is a lawncare franchise network operating in the UK. Lawn3 Limited (registered in England and Wales No: 04078314) is the Franchisor and all our Franchisees conform to this Privacy Policy.

Registered address: The Old Stables, 22 Priory Lane, Bracknell RG42 2JT

About this policy.

This Privacy Policy tells you what to expect when Lawn3 collects personal information about you.

Lawn3 is committed to ensuring your privacy is protected. Should you provide us with personal information by which you can be identified, then you can be assured that we will use that information only in accordance with this privacy policy. All of our employees and agents who have access to or are involved in the processing of personal information respect the confidentiality of such personal information.

Lawn3 may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This version of the Privacy Policy is effective from May 2018.

When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

• Clients: the information we collect and how we use it
• Suppliers
• Visitors to our website
• Security
• Retention of your personal information
• Your right to withdraw consent to our processing of your information
• Your right to access information we hold about you.

Clients: the information we collect and how we use it

When you ask us to work with you we will record information about you, including but not limited to:

• Your name
• Your address
• Your contact information including your telephone numbers and email address
• Incidental information about your house

We hold and use this information in order to:

• In order to fulfil the Contract you have signed with us and provide the service you have asked us to provide
• Advise you of our relevant services
• Seek your feedback on our services

You have the right to amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

• Trusted third parties who provide us with our IT, SMS and emailing services. These third parties are required to comply with our stringent undertakings relating to security and confidentiality
• Regulatory or law enforcement agencies, when required by law to do so.
• We do not share your personal information with third parties who wish to use it for marketing purposes.

Visitors to our website.

We collect cookies for use with Google Analytics to gather generic information about visitors to our website.

Security.

Lawn3 is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

• Unauthorised access
• Improper use or disclosure
• Unauthorised modification or alteration
• Unlawful destruction or accidental loss.

Retention of your personal information.

We will retain your personal information unless you ask us to remove in case you request our services again in the future.

Your right to withdraw consent to our processing of your information.

You have the right to withdraw your consent to Lawn3 processing your personal information at any time. You can request access to your details by emailing info@lawn3.com

If you withdraw consent we will continue to store the information we hold about you but will not process this information.

If you ask us to delete the information we hold on you we will delete all information with the exception of your email address, first name and last name. This will enable us to record that you have withdrawn consent. In addition, where required by law, we may retain certain personal information about you to fulfil our legal obligations.

You may withdraw consent or amend your communication preferences by emailing info@lawn3.com

You can request the deletion of your information by emailing our data controller at info@lawn3.com

If you subsequently return to Lawn3 we will ask you to give your consent again before we process your information

Your right to access information we hold about you.

You have the right to access the information we hold about you at any time.

Where we are legally permitted to do so, we may refuse your request and will provide you with our reasons for doing so.

You may request to access the information we hold about you by emailing us at this address: info@lawn3.com

Our Data Protection Officer is Richard Abbott email: info@lawn3.com All of our staff are familiar with GDPR and their personal responsibilities. You are welcome to see our policy. Please see our website www.lawn3.com.

You have a right to an erasure process. If you wish to be erased, please contact us via telephone or email

We have a privacy notice which informs people what we do with their personal data, this is available here – www.lawn3.com/GDPR-Privacy

No personal data is transferred outside of the EU

When processing data we undertake the following:

• The processing is lawful, fair and transparent
• We are transparent about what the data is being used for
• Data is collected for a specific purpose
• The data is necessary for that purpose
• The data must be accurate and kept up to date
• The data is kept safe and secure

All storage is secure and our suppliers have GDPR procedures in place.

We commit to notify the relevant authorities immediately in the event of any breach.